Our Services
Driving performance and value across your GBS, Shared Services operation and BPO provider.
Transformation Projects End-to-end GBS and Shared Services transformation supporting organisations through service model redesign, operating model change, and the journey from traditional support functions to high-performing global delivery centres.
End-to-End Functional Reviews Comprehensive assessments of your GBS or Shared Services operation evaluating service delivery, governance frameworks, performance metrics and organisational design to identify gaps and unlock value.
AI and Intelligent Automation The GBS and Shared Services landscape is being rapidly reshaped by Intelligent Automation and Artificial Intelligence. CentraGlobal Consulting helps organisations cut through the noise and develop a clear, practical approach to automation and AI adoption — one that delivers real operational value.
We support clients across:
- Automation opportunity assessment — identifying the right processes for RPA, AI and intelligent automation
- Business case development for automation investment
- Automation governance and operating model design
- AI readiness assessments for GBS and Shared Services operation
- Change management and workforce transition planning
- Vendor selection and implementation oversight
From back-office transaction processing through to AI-assisted decision making we help GBS and Shared Services leaders adopt technology with confidence and clarity.
BPO Governance & Vendor Management Outsourcing relationships succeed or fail on governance, not intent. We bring structured contract oversight, performance discipline and vendor management rigor to existing BPO arrangements and lead end-to-end tendering when it's time to select a new partner. Drawing on direct governance experience across Accenture, Capgemini, WNS, and Probe engagements we help clients hold vendors to account and make confident evidence-based sourcing decisions.
We help with:
- BPO contract health checks and governance framework design
- SLA/KPI performance review cycles and scorecards
- Vendor relationship management and escalation frameworks
- Contract renewal and renegotiation support
- RFP design and market scans for new BPO partners
- Vendor shortlisting, evaluation criteria and due diligence
- Transition and onboarding oversight for new BPO relationships
Project Management Structured programme and project management for complex, multi-stakeholder GBS and BPO initiatives — from transition and migration projects through to continuous improvement programmes.
LEAN Reviews Applying Lean methodology to GBS/Shared Services and BPO environments to eliminate waste, streamline processes, reduce cost-to-serve, and drive sustainable operational efficiency.
Team Coaching Targeted coaching for GBS and Shared Services leaders and their teams, building the capability, mindset and behaviours needed to lead high-performing, customer-centric service organisations.
Team Building Activities Practical and engaging team development experiences designed for geographically dispersed or multi-cultural GBS and Shared Services teams, strengthening collaboration, trust and performance.
Specialist Talent Acquisition We provide specialist recruitment solutions across all levels of GBS, Shared Services and BPO organisations. Drawing on deep functional knowledge and an extensive network, we source and place the right talent — from Executive and Senior Management through to Process Owners, LEAN Practitioners and functional specialists across:
- Record-to-Report (R2R)
- Source-to-Pay (S2P)
- Order-to-Cash (O2C)
- Hire-to-Retire (H2R)
- Payroll
Whether you are building a new team, backfilling a critical role or scaling your operation we understand the specific competencies and experience required to succeed in a shared services environment.